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ENGIE, one of Europe’s largest energy utilities, chooses tado° 360 to expand its digital heat services

Sep 22, 2020 - tado° today announces a partnership with ENGIE Home Services to bring tado° Smart Thermostats and tado° remote boiler diagnostics to more users. This new solution brings more responsiveness and assurance to customers in the event of an issue arising. The partnership is now live in France and Romania.

tado Engie

tado° 360 is a SaaS product which remotely and in real-time monitors the health of a home’s heating system, collecting diagnostics that can be used by engineers for faster, more efficient repairs and maintenance. This saves both the home owner and ENGIE Home Services time and money, offering a new level of customer experience.

The tado° Smart Thermostat connects to the customer’s boiler and establishes a digital two-way connection for both control and analysis. It allows ENGIE Home Services to remotely monitor the health of the boiler by analysing metrics such as water pressure, pump speed, and error codes. When tado° detects an issue, detailed insights are relayed to ENGIE Home Services who can then immediately diagnose the problem and solve many issues directly on the phone. If an engineer needs to drive out to a home, they already know which replacement parts to bring in order to repair the heating system on the first visit.

"ENGIE is at the forefront of digital change in the French and European energy market, and we are delighted to launch tado° 360 to digitally connect home heating systems with ENGIE Home Services,” says Toon Bouten, CEO of tado°. “The data provided by tado° 360 enables ENGIE Home Services to deliver more holistic and highly-efficient customer-friendly services.”

ENGIE Digital is helping to drive the digitalisation of ENGIE Group affiliates to provide more sustainable energy solutions as well as an improved customer experience. Yanick Bigaud, President ENGIE Home Services says: "Integrating digital technologies, such as tado° 360, into our existing ecosystems to meet the needs of increasingly-connected customers is a clear trend in our business. For several years now we have seen a strong acceleration of our digital usage, but the current health crisis has shown us that remote services are particularly effective levers to enable us to ensure the continuity of services and bring added value for our customers.”

In the UK, tado° has strong partnerships with E.ON, Ovo Energy, SSE, Igloo Energy and others to provide households with more energy-efficient control of their heating systems. tado°’s European utility partners, which also include Naturgy, and Essent, serve over 75m households.

tado° Smart Thermostats can significantly save on home heating costs by making use of several energy-saving features. Geofencing ensures that the heating is only on when the home is occupied, while tado° also turns down the heating to save energy when open windows are detected and adapts to the weather for maximum efficiency. Users can also benefit from individual multi-room control for additional comfort and savings.

About tado°

Founded in Munich, 2011, tado° is the leader in intelligent home climate management. With its Smart Thermostats for heating and cooling, tado° works as your Climate Assistant with Skills such as Geofencing, Weather Adaptation, Open Window Detection, Air Comfort, and more. Having secured over USD 100m in funding from international investors and with 180 employees, tado° reshapes the way energy is consumed at home for more comfort, savings, and wellbeing. www.tado.com 


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About ENGIE Home Services

ENGIE Home Services, a subsidiary of the ENGIE group, is the French benchmark for home comfort services. The company delivers comprehensive expertise for overall energy efficiency: servicing, maintenance, replacement or installation of heating, air conditioning and ventilation equipment (boilers, heat pumps, etc.). By providing advice on good uses in particular, ENGIE Home Services supports individuals, collective social and private organizations as well as players in the new home market. Mindful of close proximity to its customers, ENGIE Home Services has a network of 3,000 technicians trained in the latest technologies and more than 200 sites spread across mainland France to help its customers achieve energy savings.