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tado° was developed to reduce your energy consumption when heating or cooling. Not your experience? Then we'll give you your money back.
How the tado° Energy Savings Promise works
Whether you bought your tado° product from us or another online shop, returning it is easy.
Our customer service team will be happy to advise you on the exact steps for returning your product under the Energy Savings Promise. Simply contact us via chat.
Send your tado° products back to us. You won’t need to provide any proof of your energy consumption or energy bills.
As soon as we have received your tado° products, we’ll refund your purchase price.*
Requirements
*The Energy Savings Promise applies to all tado° X heating products purchased on or after 02. September 2026. You can return your tado° X heating products within 12 months of purchase. The products must have been actively used for at least six months.
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