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FAQ & Help Center
How tado° works
For more comfort and savings than ever, just replace your existing thermostats controlling the boiler. For multi-room control you can also replace the radiator thermostats in each room.
Your heating at your fingertips
Access each room or your boiler from anywhere, at any time via the tado° app on your phone. Easily check and adapt temperatures to your liking.
Your Climate Assistant
tado°
now
Your bathroom is rather humid, open a window or turn on the fan to prevent mold.
tado° Skills
Multi-Room Control
If you have tado° in multiple rooms, you can set temperatures and schedules individually.
Hot water control
Building Characteristics
Every house and heating system is different, so tado° learns over time how to heat yours as efficiently as possible.
Auto-Assist
Enjoy more comfort and let tado° automatically turn down the heat when the last person has left the house or an open window has been detected. Auto-Assist enhances the skills by automatically and efficiently controlling your heating.
Auto-Assist can be booked in the app.
Frequently asked questions
What distinguishes tado° from other manufacturers, or from cheaper options?
Several features are unique to tado° ; the most significant feature is the location-based-control function, which allows tado° to turn the heating down or even off when the last person leaves home, and begins to warm it up again when it detects someone returning. tado° also adapts your heating profile not only to the weather forecast, but it learns over time how to heat your building as efficiently as possible. Most importantly, tado° is by far the most compatible solution for climate control in Europe, and is able to efficiently regulate almost every heating system.
What is the Climate Assistant?
The unique features of the Climate Assistant make your life more comfortable whilst reducing your energy bill - all visible in a monthly Energy Savings Report.
Does tado° save even when someone is always home?
Isn’t it more energy intensive to let my home cool down completely and then turn the heating back up, rather than simply heating throughout the day?
In short: No. tado° only turns down the heating to the point where energy will be saved and not wasted. Additionally, tado° learns to adapt to the characteristics of your building.
Does the tado° app require GPS to be on permanently to control the heating intelligently? Does that not use a lot of battery power?
No, because the tado° app uses the most battery-efficient method to determine your position, so GPS is only called upon in exceptional cases. If you have deactivated the GPS function permanently, tado° uses other means such as WIFI or information from the mobile network to roughly determine how far you are from home. We have optimised the power consumption of the tado° app over the years so that it uses only the bare minimum.
Can I return the products if I’m not happy with them?
If you are unhappy with tado° , you can return your products within 30 days of purchasing them online from us. On top of that, there is the tado° Energy Savings Guarantee: If you feel that you haven’t saved enough within the first year of using tado° , you will be refunded the purchase price after returning the products with a copy of the receipt to us. It’s that simple. More Energy Savings Guarantee information.
How is tado° installed?
Do I receive a detailed installation guide before buying tado°?
I live in rented accommodation - can I still use tado°?
Of course you can. tado° is not only suitable for homeowners, but is great for tenants too. If you move house, you can simply take your tado° with you and reinstall the old thermostats when you leave.
