We believe in our products and guarantee that you will save energy with tado°. However, if you are not satisfied or feel that you did not save enough with tado°, we will refund you the purchase price.
tado° was developed to reduce energy consumption when heating or cooling apartments and homes. Our smart technology helps you to only use the energy you need. We are sure that you will benefit from tado°. But if your experience isn't a positive one, we will give you your money back.
Returning your tado° products always works the same way, no matter where or how you bought them.
Contact our customer service and our colleagues will provide you with the necessary next steps.
Send your tado° products back to us, make sure they are all intact and to include all parts.
As soon as we have received the products, we will transfer your money back to you*. Other documents on energy consumption (invoices, etc.) are not required.
The energy-savings guarantee applies to all heating products that were purchased within the last 12 months. The products must have been actively used for at least six months. The energy-saving guarantee for the Smart Air Conditioning Control is valid for the first 100 days after purchase. The products must have been actively used for at least two months.
Only heat and cool when you are at home. tado° offers smart functions like Open Window Detection and includes the local weather report. These and various other features reduce your monthly costs and promote energy savings. As a homeowner, you can also take advantage of federal government funding.
We guarantee that you will save more energy with tado°. If you are not satisfied or tado° has not saved enough, you can claim your money back.