We guarantee that you will save more energy with tado°. If you are not satisfied or tado° has not saved enough, you can claim your money back.
Whether you bought tado° directly from our webshop or from one of our retail partners, the process is the same.
Contact our Support Team with your purchase details. The team will reply with more information about the claim process.
Ship the complete, undamaged tado° product to tado° in Germany.
We will then transfer you your money back. No additional documentation (energy bills etc.) is needed. We trust you!
The Energy Savings Guarantee applies to all heating products that were purchased less than 12 months ago. Devices must have been actively used for at least 6 months.
For the Smart AC Control, the Energy Savings Guarantee applies only for the first 100 days after purchase. Devices must have been actively used for at least 2 months.