Your tado° Warranty
Discover the exclusive protection and expert support included with your official tado° purchase.
2-Year Premium Direct-Service Warranty
Direct purchase from tado.com or an authorised retail partner unlocks our Premium Direct-Service Warranty – guarantees quality that goes beyond standard legal requirements.
Direct Expert Support:
Get access to tado° specialists. We use our remote diagnostic tools to troubleshoot and resolve issues instantly, no returns necessary. Ensured rapid replacement if a hardware defect is confirmed.
No "Burden of Proof" Hurdles:
We provide consistent protection for the full 24 months. By waiving the standard burden of proof required by local consumer laws, we keep your claim process simple and stress-free from day one all the way through year two.
Exclusive to Authorised Channels:
This premium protection is an official tado° service component. It is not included with products purchased through unauthorized sellers, including eBay, Amazon Marketplace, and other secondary-market or classified sites.
The tado° X introductory offer has ended
To celebrate the launch of the tado° X product range, we included an exclusive 10-year extended warranty as a special introductory offer. This introductory phase has now come to an end and the promotion is no longer available for new purchases made after 30th June 2026.
Register now for a 10 year warranty
We just need a few details from you so you can benefit from our extended warranty.
Only for purchases before 30th June 2026.
Extended warranty conditions
For peace of mind right from the start: Find out everything in detail here.